Last updated: 1 July 2024
NV Joinery Pty Ltd (ABN 82 703 148 163) is committed to protecting the privacy of our clients, website visitors and suppliers. This Privacy Policy explains how we collect, hold, use and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who We Are
NV Joinery Pty Ltd operates a professional business and consulting services practice based in Melbourne VIC. Our website is located at https://nvjoinery.online. If you have any questions about this Privacy Policy or how we handle your personal information, please contact us by email at ceo@nvjoinery.online.
2. The Australian Privacy Principles
The Australian Privacy Principles set out standards, rights and obligations in relation to collecting, holding, using, disclosing and accessing personal information and sensitive information. We are bound by the APPs and take our obligations under them seriously.
3. What Information We Collect
The types of personal information we may collect include:
- Your name, email address and suburb or locality when you submit an enquiry or quote request;
- Contact details and project information you provide when corresponding with us by email or through our website forms;
- Business information relating to your project, including measurements, plans, schedules and site addresses where relevant to services you have requested;
- Records of communications between you and our team;
- Technical data such as your IP address, browser type and pages visited, collected through our website.
We will only collect sensitive information (such as information about health or accessibility requirements relevant to an installation) where it is reasonably necessary for our functions and you have consented, or where collection is otherwise permitted under the APPs.
4. How We Collect Information
We collect personal information directly from you, including when you:
- Complete a contact form or quote request on our website;
- Email us at ceo@nvjoinery.online;
- Engage us to provide joinery, cabinetry or consulting services;
- Visit our website, where standard server logs and analytics may record browsing activity.
Where reasonable and practicable, we will collect personal information directly from you. If we receive information about you from a third party (for example, a builder or designer referring a project to us), we will take reasonable steps to ensure you are aware of the collection.
5. Purpose of Collection and Use
We collect and use personal information for purposes including:
- Responding to enquiries and preparing quotes;
- Delivering, managing and completing our services;
- Communicating with you about your project;
- Invoicing, payment and record-keeping obligations;
- Improving our website and service offerings;
- Complying with Australian legal and regulatory requirements.
6. Disclosure of Personal Information
We do not sell or rent your personal information. We may disclose personal information to third parties only where reasonably necessary, including to:
- Subcontractors and tradespeople engaged to assist with your project;
- Suppliers and delivery services involved in sourcing materials;
- Our professional advisers, such as accountants and legal advisers;
- Payment processors and providers of business software we use;
- Government bodies, regulators or law enforcement where required or authorised by law.
7. Overseas Disclosure
We aim to keep personal information within Australia. However, some of the software and cloud service providers we use may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure those providers comply with the APPs and appropriate contractual safeguards.
8. Security of Personal Information
We take reasonable steps to protect personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. This includes password protection, restricted access to records and secure storage of project documentation. When information is no longer required for the purpose for which it was collected, and we are not required by law to retain it, we will take reasonable steps to destroy or de-identify it.
9. Access to and Correction of Your Information
Under the APPs you have a right to request access to the personal information we hold about you, and to request corrections where the information is inaccurate, incomplete or out of date. To make a request, please email us at ceo@nvjoinery.online. We will respond within a reasonable timeframe. We may require verification of your identity before providing access. There is no charge for making a request, although reasonable costs may apply for providing copies of records.
10. Cookies and Website Analytics
Our website may use cookies and similar technologies to understand how visitors use the site and to improve its performance. Cookies do not identify you personally. You can set your browser to refuse cookies; however, some features of the website may not function fully as a result.
11. Direct Marketing
We will only send you marketing communications where you have consented or where permitted by law. Every marketing email we send will include an unsubscribe option, or you may ask us at any time to stop sending you marketing material by emailing ceo@nvjoinery.online.
12. Complaints and Privacy Questions
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first so we can address your concern:
- Email: ceo@nvjoinery.online
- Post: NV Joinery Pty Ltd, ABN 82 703 148 163, Melbourne VIC, Australia
We will acknowledge your complaint and aim to resolve it promptly and fairly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling the OAIC on 1300 363 992 (that contact belongs to the regulator, not to us, and we do not publish or accept calls on that number).
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page, together with the date of the latest revision.
14. Contact Us
For any questions about this Privacy Policy or your personal information, please contact NV Joinery Pty Ltd by email at ceo@nvjoinery.online.